Privacy policy and cookies

Hotel Cristo Rei respects your privacy and implements measures to protect the data you share with us (such as email, address, phone number, etc.).

This Privacy Policy was created exclusively to explain how we collect your data, why we do so, and what your rights are regarding its use.

By using the website and other platforms of Hotel Cristo Rei, we consider that you agree to our Privacy Policy.

If you have any questions related to our Privacy Policy, please contact us at info@hotelcristorei.com.

Origin and Type of Personal Data Collected

Personal Data refers to any information that can identify you as an individual, such as your name, address, email, phone number, tax number, or credit card details.

1. These details may be collected through:

Registration on our website when creating your reservation/customer account;
Transaction information at the time of purchase on our website;
Copies of correspondence exchanged with the user if they contact us;
Responses to questionnaires for statistical analysis purposes;
Usage, views, and technical data, including your device identifier or IP address when visiting our site or opening emails we send;
Searches performed on our website;
Filling out forms on our website;
Other marketing initiatives aimed at collecting contacts.

Purpose of Personal Data

The data collected online or in person is intended for:

Mandatory processing and communication of data to competent authorities, such as SEF for foreign nationals;
Providing information about products and/or services to our customers;
Addressing questions related to booking processes and/or complaints;
Processing customer information requests;
Sending promotional information;
Communicating about new product/campaign launches;
Market research, consumer profile and preference analysis;
Campaigns and events related to the Hotel and its partners;
Optimizing our products and services;
Detecting, investigating, and preventing activities that may be illegal or violate our policies.

Your data will not be shared with others or used for purposes beyond those for which you provided consent.

Privacy and Protection of Personal Data

The personal data you provide will be processed for the purposes described in Section 2 of these Terms and Conditions by Hotel Cristo Rei.

Hotel Cristo Rei is responsible for processing your personal data, whether automated or not, from collection to organization, storage, and deletion, ensuring the confidentiality of all data provided by you.

Hotel Cristo Rei adheres strictly to regulations regarding the processing of personal data, currently provided under the General Data Protection Regulation (GDPR), ensuring compliance with mandatory rules effective as of May 25, 2018.

Hotel Cristo Rei ensures that the data collected is strictly necessary for customer management purposes (including profiling), marketing and advertising, booking billing, and complaint handling.

Personal Data Retention Period

If you have entered into a contract with us for the purchase of goods or services, your data will be stored for ten years from the date of consent or longer if legally required.

User Rights

At any time and free of charge, you may exercise the right to request Hotel Cristo Rei to:

Access your personal data;
Rectify your personal data;
Delete your personal data;
Limit the processing of your personal data.

If a legal obligation overrides these rights, Hotel Cristo Rei will provide justification for the refusal.

If you believe your data is not being processed in accordance with applicable laws, including European and national regulations, you have the right to lodge a complaint with a supervisory authority.

Changes to Hotel Cristo Rei Privacy Policy

Hotel Cristo Rei reserves the right to update this Privacy Policy periodically.

Any updates will be announced through our website and other communication channels deemed appropriate by the company.

Cookies

This site uses cookies.

By continuing to browse, you automatically authorize their use.

What are cookies?

A cookie is a set of information stored on the computers of users visiting certain web pages. Through cookies, websites can gather and store information about user activity and equipment, and depending on the type of data they contain and how they are sent to the web browser, they can be used to recognize individual users.

You can configure your browser to refuse all cookies or indicate when a cookie is being sent. However, some websites may not function correctly without cookies.

Types of Cookies Used on This Website

Technical Cookies
These enable users to navigate a website, platform, or application and use its various features, such as controlling web traffic and data transfer, accessing restricted areas, saving items used in forms, making payments, using security features, and storing multimedia files shared through servers and social networks.

Personalization Cookies
These allow users to access web services with predefined elements established on the user´s computer, such as language preferences, the type of browser used, regional configurations, etc.

Analytical Cookies
These track and analyze information on how users visit the various pages of the site. Data collected by such cookies is used to measure site, application, or platform activity and build user profiles to improve the user experience and provide better services.

How to Disable or Delete Cookies

You can choose to allow, block, or delete cookies installed on your computer by adjusting your web browser settings. However, doing so may limit your ability to access certain parts of the site or use some of our services.

For more information on managing cookies in your browser, refer to the following instructions: